Privacy Policy
Topline Cleaning is committed to protecting your privacy and handling your personal information responsibly.
Our Commitment
Topline Cleaning follows the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
You can view the Australian Privacy Principles here:
What Personal Information We Collect
Personal information may include:
- Name
- Email address
- Phone number
- Business name
- Gym name
- Location
We collect this information through:
- Website enquiry forms
- Meta (Facebook & Instagram) lead forms
- Email enquiries
- Phone enquiries
- Direct communication
Why We Collect Your Information
- Provide cleaning quotes
- Respond to enquiries
- Deliver our cleaning services
- Schedule bookings
- Communicate with customers
- Improve our services
- Provide information about our services where appropriate
Sensitive Information
Topline Cleaning does not generally collect sensitive information.
If sensitive information is collected, it will only be used:
- For the purpose it was provided
- For a directly related purpose
- With your consent
- Where required by law
Third-Party Services
We may use trusted third-party providers including website platforms, advertising platforms, scheduling software and communication tools to help operate our business.
These providers process information on our behalf and are expected to protect your information appropriately.
Disclosure of Personal Information
Your information may be disclosed:
- To provide our services
- With your consent
- Where required by law
- To trusted service providers assisting our business
We never sell, rent or trade your personal information.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
When information is no longer required, we take reasonable steps to securely remove or de-identify it.
Access & Corrections
You may request access to the personal information we hold about you or ask us to correct inaccurate information.
Identity verification may be required before information is released.
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
Privacy Enquiries
If you have any questions regarding this Privacy Policy, please contact us.